We want you to be happy with ConvoReel. Start on the Free plan to try the agent before you pay. If something goes wrong after you buy, here is what we offer.
Subscriptions
- Cancel anytime from your account. You keep paid features and your remaining plan credits until they expire under the Terms, and you will not be charged again.
- Annual plans: if you request a refund within 14 days of an annual payment and have used less than 10% of that year's plan credits, we will refund it in full.
- First payment: if you request a refund within 7 days of your first subscription payment and have used less than 20% of that period's plan credits, we will refund it in full.
- Renewals: if you forgot to cancel, contact us within 48 hours of the renewal charge. If you have not used any credits from the new period, we will refund it.
- We do not give partial refunds for unused time or unused plan credits after these windows.
Credit packs
- Top-up packs can be refunded within 14 days of purchase if none of the purchased credits have been used.
- Partially used packs are not refundable.
Service problems
If a render fails or the Service does not deliver what you paid for because of a problem on our side, we will restore the credits used or refund the affected amount, whichever is fairer for you.
Your legal rights
Nothing in this policy limits rights you have under consumer law where you live. If you are a consumer in the EEA or UK, you have a 14-day right to withdraw from a purchase of digital services; by starting to use credits during that period, you ask us to begin providing the service and accept that the refund will be reduced in proportion to what you have used.
How to request a refund
Email support@convoreel.com from your account email with the date of the charge. We aim to reply within 2 business days. Approved refunds go back to your original payment method and usually arrive within 5–10 business days. Refunded credits are removed from your balance.
Questions? Email support@convoreel.com
